Privacy Policy / Return and Delivery / Terms & Conditions

Privacy Policy

This policy defines the basis for collection and usage of personal information about you when you use the website: («site»), and in cooperation with us on the official accounts of corkpel Facebook, Instagram, Pinterest (“social media”). Using this site and social media, you accept and agree with the terms of this policy.

Corkpel is the owner and operator of the website and the relevant accounts in social media.

Basic principles

Any personal information you provide belongs to you.

We will collect, store, use and disseminate information for genuine commercial purposes (e.g., to inform our courier where to deliver the order, for improving our services, or sending you promotional messages).

We regard all information as confidential and will always protect it, using appropriate security safeguards.

When using the site and social media upon purchasing goods or participating in any promotions, we may collect and process the following information about you. We ask you for your personal information such as your full name, date of birth, home address, shipping address, email address, contact number and credit card number and other payment details when purchasing goods. When you place an online order, we generate the order number associated with you. You can also give us your information by filling in forms on the website or when you communicate with us in social media. In some situations, you may provide us with additional information about you, such as your photo, identifying information, your interests, information about your social media accounts and preferences. You need to make sure if your provided information is accurate and relevant. By providing us with your information, you grant us a guarantee that the information is up to date and accurate, and that you will keep us informed of any changes.

When using the website and social media, we can automatically collect the following information: technical information, including Internet Protocol (IP) used to connect a computer to the Internet, browser type and version, time zone settings; information about your visit, including the URL, the products you viewed or searched for, time for web page response and error downloads, length of visits to certain pages.

We closely cooperate with third parties (including delivery companies supplying the goods to you, companies that process payments, business partners), subcontractors of technical and advertisement networks, market research and promotional offer management agencies, analysts, suppliers and we may collect information about you from them.

We will never sell any of your confidential information to third parties or marketing agencies.

We are always working to make sure that your information is fully protected. Once we have received your information, we use a variety of security functions and procedures, taking into consideration the standards in order to try to protect the personal information you have provided, and to prevent unauthorized access to this information. Access to data on CORKPEL is password-protected, and sensitive data (e.g. credit card information) is protected with SSL encryption, when there is an exchange between your web browser and CORKPEL. For additional protection of your credit card, we also do not keep details of the security code that you need to enter in order to execute the order by credit card.

We always do our best to protect your personal data. Unfortunately, safety cannot always be guaranteed. Therefore, there are some basic things that we also recommend for you to do to help us keep the information secure. Always use a strong password that includes letters and characters. We also recommend for you to not use the same password on all or many of your online accounts on the Internet.

Return of goods and money

Return the goods available within 14 days of receipt. Your return will be processed within 14 days of receipt by us.

Return or exchange of goods of relevant quality is possible only under condition of preservation of the product’s functionality and presentation. We do not cover any costs of delivery of the goods.

In case of returning the goods of improper quality, we cover the costs of sending the goods back to us. To do this, you must provide a check for shipping.

The term of money return is up to 30 days from the date of receipt of the returned goods to the warehouse. Refund of the cost of goods is carried out only to the person specified in the order for goods. All refunds will be made using the same payment method that you used to purchase the goods. Postage costs are non-refundable, except in the case of return of the goods of improper quality.

Please note:                                                                                                                                              

– if you paid for a product which is not in stock, we can offer you at our sole discretion a product similar in price or return the money to the account from which they were taken for the purchase.                                                                                                                                          

– if you ordered a few positions and found not all positions are available, we at our sole discretion can make a refund for the cost of products which are not available or offer you to choose a product similar in price.

If you got the wrong item or something is missing in your order, please contact us before submitting your return back to us so that we can quickly and effectively solve this problem.


Rua V.Nemesio, edf. Gardenchoro,
lote 129A, ap.618, 8200-093


The product is being sent within 7 working days from the date of purchase.                     

The order delivery period depends on the country and is from 8 to 15 working days. Portugal – to 3 days, Azores – from 7 to 15 days, Europe – from 6 to 10 days, rest of the world – to 10 days.    

We are not responsible for late delivery of the order to you.                                             

When the product is shipped, you will receive a message to an e-mail you provided at ordering.                                                                                                                                  

Please check the accuracy of delivery address.                                                                       

Be sure to verify availability of products before making a purchase using “Contacts” communication form.

Terms and Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our Corkpel use of cookies in accordance with the terms of Corkpel  privacy policy.

License to use website

Unless otherwise stated,Corkpel own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Corkpel express written consent.

Corkpel reserves the right to edit or remove any material submitted to this website, or stored on Corkpel servers, or hosted or published upon this website.

If you have any questions about your information please contact us at

“Corkpel”   Areias de São João, edf. Marisol, lote 2 R/CH 8200-184 Albufeira, Portugal